How Do Refunds Work with Retaro vCard?
At Retaro vCard, we are committed to ensuring satisfaction with our Bio-Page and QR Code generator services. We understand that circumstances may arise where a refund may be necessary. Here’s a guide to our refund process to help clarify how we handle these requests.
Overview of Our Refund Policy
Retaro vCard offers a clear and straightforward refund policy designed to protect both the company and our valued customers. We provide a satisfaction guarantee with specific terms under which refunds can be requested and processed.
Eligibility for a Refund
Refunds are generally considered based on the following criteria:
- Non-delivery of the product: Due to an emailing issue, you did not receive a delivery email from us.
- Download issues: You have trouble downloading the product.
- Major defects: All our products are thoroughly tested, but unexpected errors may occur.
- Product not as described: A user may apply for a refund if the product is not as described on the website.
Please note, Retaro vCard typically does not offer refunds on services that have been completed and delivered in full such as customized design services unless they are defective or not as described.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our Customer Support team via our Contact page.
- Provide your order number and a detailed reason for your request.
- Attach any relevant evidence (screenshots, detailed descriptions) to support your claim if applicable.
Processing Your Refund
Upon receiving your refund request, our team will review the details and determine if it meets our criteria:
- If approved, refunds will be processed back to the original payment method within 7-10 business days.
- We will notify you via email once your refund has been processed.
Limitations and Exceptions
Please be aware that certain limitations may apply to our refund policy:
- Requests must be submitted within a certain number of days from the purchase date.
- Services that have begun execution with customer approval may not be eligible for a full refund.
Questions?
If you have any questions about our refund policy or need help with a refund request, our Customer Support team is here to assist you. Visit our [Contact page](http://www.vcardcentral.com/contact) for various ways to reach us.
We aim to ensure that every customer is satisfied with our services, and this refund policy is designed to provide a clear and fair way to address concerns and resolve issues promptly. Thank you for choosing Retaro vCard!